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Library Users Have More Online Options

The North Country Library System (NCLS) Digital Catalog has recently added new features that allow users to manage their library account more efficiently. As of November, users may update their email address and phone number online, reset a lost or forgotten PIN, and pay outstanding bills with a credit card. 

Library card holders have long since been able to search for items in our catalog, place items on hold, request items from other libraries, view a list of items checked out, and renew eligible items for an additional loan period. To access your library account from a computer’s browser window, go to the NCLS catalog, click on LOG IN in the upper right corner, enter the digits under the barcode on your library card, and enter your four-digit PIN number. Default PIN numbers are generally the last four digits of the phone number provided at the time of registration. 

If you’ve forgotten your PIN, you may now request a replacement PIN as long as you have an email address on file. To reset your PIN, click on the “Forgot My PIN” link, enter your library card number, and click submit. You will be emailed a link to reset your PIN. 

Under “My Account”, additional new options include the ability to edit your phone number or email address. To change anything else, please contact your local library. 

Do you have bills to pay? The NCLS website now accepts credit card payments. Under “My Account”, click on the “Bills” tab to view and pay overdue fines or replacement costs for damaged/lost materials. Select the bills you want to pay, then click “Pay Now” and enter your credit card information. Although credit cards are now accepted online, not all libraries are able to accept credit cards in-person at the circulation desk.

These new online account features are available via a web browser; not all features and services are available on our mobile apps. Questions may certainly be answered at your local library – give us a call or stop in and check out what we can do to make your library experiences better!

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